Of course, we understand that ordering online can sometimes be tricky, which is why we offer a worry-free replacement if your boxers don’t fit, even if the seal has been broken. If your order is still sealed and the wrong size was selected, simply return the items to our U.S. address and we will send replacement pairs or provide a 100% refund. Please check our policy for full details.

Our promise is simple: outstanding service, premium quality, and your complete satisfaction every time.

• Machine wash at 30°C, gentle cycle.
• Use mild detergent, no fabric softener.
• Rinse in cold water after use.
• Hand wash if preferred.
• Air dry only (no tumble dry).

During our BFCM sale, all orders will begin shipping in the first week of December.

Service Type & Estimated Delivery Timeframe (after processing) USA
Standard/Ground Shipping 3–7 business days
Priority Mail / Mid-Range 2–5 business days
Express Shipping 1–3 business days

Unlike ordinary incontinence underwear, James uses high-tech leak protection plus extra-absorbent pads for stronger, longer-lasting protection.

Your comfort matters to us. If your purchase does not perform as intended, simply contact our support team within 30 days of delivery for a full refund. No hassle. No stress.

Each pair is engineered to manage moderate leakage and absorb up to 250ml+, helping keep you dry and comfortable throughout the day. Every purchase includes an extra absorbent pad for added protection and peace of mind when you need it most.

Yes. Our built-in odor-control technology neutralizes odors instantly and continuously, helping you feel fresh and confident all day long.

James Boxer Shorts are available in Medium (M) to Extra Large (2XL). Each size is designed to offer a comfortable, secure fit with a clean, modern silhouette that provides both ease of movement and all-day support. Our standard size range is crafted to accommodate most body types while maintaining the signature look and feel of our brand.

For customers who require sizes larger than 2XL such as XXXL, we also provide a made-to-order service. This option ensures that every customer can enjoy the same level of comfort and quality regardless of size. Simply share your measurements with us, and our production team will create a custom pair tailored specifically to your body. Your order will be crafted with the same premium materials and attention to detail as our standard collections, ensuring an excellent fit and experience.

With proper care, each pair can last for up to 1000 washes or more, maintaining absorbency, fit, and comfort over time.

You can purchase them directly on our website, through our chat support, or simply email us and I can send you an invoice right away.